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Shipping and Returns
Why didn't my order qualify for free shipping?
  Airframes Alaska is proud to offer free shipping on qualifying orders over $500. Sorry, large steel fabricated assembles are excluded (fuselages, landing gear, PSTOL flaps, struts). This includes orders within Alaska, to the contiguous United States, and Hawaii. Shipping method is up to the discretion of Airframes Alaska, but when applicable the majority of orders will ship UPS 2nd Day Air.
Free shipping is not available in all cases. Orders that DO NOT qualify for free shipping include:
  • Orders totaling less than $500
  • Large Steel Fabricated Assemblies such as fuselages, landing gear, PSTOL flaps or struts which require crating or freight shipping.
  • International orders (this website can't currently process international orders)
  • Orders requiring overnight, Saturday delivery, and/or any other special-request shipping method

Adding or changing parts, changing a shipping address, and combining/splitting with another order may exclude orders from free shipping eligibility.


How much is my shipping?
 

Airframes Alaska is proud to offer free shipping on qualifying orders over $500. Sorry, large steel fabricated assembles are excluded (fuselages, landing gear, PSTOL flaps, struts) . This includes orders within Alaska, to the contiguous United States, and Hawaii. Shipping method is up to the discretion of Airframes Alaska, but when applicable the majority of orders will ship UPS 2nd Day Air. Click here for full Free Shipping terms.

For orders under $500, an order shipping estimate is automatically calculated prior to submitting your payment information in the checkout process. Simply add items to your cart and proceed to the Checkout page where the site shows Shipping Method choices along with their prices. It's not uncommon for shipping cost estimates quoted to be slightly different than the actual cost (often the actual cost is less). We'll always provide you with an updated invoice once your order ships.

Please note that as of now we're unable to process orders shipping internationally via the website. We would, however, be happy to take those orders over the phone.



When will my order ship?
 

Our one-man shipping division typically gets online orders out within 24 hours on the weekdays and by the following Monday for orders placed over the weekend. You will receive a shipment confirmation with tracking when your order has shipped. You can also check your shipping status at any time by clicking the My Account link at the top side of our site and navigating to the orders page. If you have ordered a custom product like a gear set that's powder coated, we will contact you via email or over the phone with a lead time within one business day.

While we ship items as soon as possible, this does not always guarantee your order will go out the same day it was placed. If you'd like to guarantee that your order goes out ASAP, give us a call at 907-331-4480 to place your order with one of our sales team.



How do I return my product?
 

Airframes Alaska and Alaskan Bushwheels stand behind the quality and craftsmanship of our aircraft parts. All products we manufacture come with a Limited Warranty for one year from the date of sale to the original purchaser. See complete Terms of Warranty here.

Non-warranty parts returns are accepted up to 30 days after the date of delivery. Parts must have original packaging. To return your parts:

  1. Download the return instructions and labels form.
  2. Fill out the form, include it in the package with your parts, and ship the package back to us using one of the labels provided.
  3. Once we've received and inspected the return parts, we'll contact you to coordinate your refund.

Please call us at 907-331-4480 if you have questions about returning your parts.



What is your return policy?
 

Returns are accepted up to 90 days after order delivery. All returns made within this time are subject to a 10% restocking fee (minimum $10). Parts must have original packaging.


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